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Drop-Off Service
How Drop-Off Works
We don't have a big-box waiting room — and that's by design. Drop-off is handled by appointment at a location that works for you. We meet you at a nearby spot, take a few minutes to document your device and walk through the issue together, and get to work. It's personal, it's fast, and there's no standing in line behind seven other people.
Common drop-off spots include a local coffee shop, your driveway, or anywhere convenient in the Bulverde and Spring Branch area. Just reach out and we'll coordinate a spot that works for you.
Common Questions
Every repair is different, so we always start with a free diagnostic before giving you a quote. No surprises — you'll know the cost before we do anything.
Most repairs are done same day or within 24 hours. More complex jobs like custom builds or data recovery may take a bit longer — we'll always give you a realistic timeframe upfront.
Both. We don't have a big-box waiting room — and that's by design. Drop-off is handled by appointment at a location that works for you. We meet you at a nearby spot, take a few minutes to document your device and walk through the issue together, and get to work. It's personal, it's fast, and there's no standing in line behind seven other people. On-site visits are also available — we come to your home or business for an additional $25 travel fee.
Simple — you don't pay. Our No Fix, No Fee policy means if we can't solve your problem, there's no charge. We'll also give you honest advice on your next best option.
We know how frustrating Mac problems can be — and yes, we can help. Because Apple builds their hardware in a way that makes component-level repair impractical, we specialize in Mac software support. That means macOS issues, slow performance, virus removal, iCloud problems, backups, and upgrades. If your Mac is misbehaving, there's a good chance we can sort it out without an expensive Apple Store appointment.